Privacy

What we collect, why we collect it, and how to get it back or deleted.

Last updated 18 September 2026

What we collect

Only what the service needs to work. There are no analytics scripts, advertising pixels or tracking cookies on this site or in the Tenden app.

If you use the Tenden app

• Your account — the email address you sign in with, and the name of the organisation the account belongs to. There is no password: signing in sends a one-time link to that address.
• A session cookie — set after you sign in so you stay signed in. It is strictly necessary for the service, and is not used for advertising or tracking.
• Your website's content — the files of the site you maintain, kept in a private Git repository we hold on your behalf.
• Your conversations — the messages you send Tenden and its replies, including which files were read and edited.
• Change and publish history — what changed, when, and who pressed Publish.
• Technical logs — IP address, browser user agent, request time and URL, recorded for security and fault-finding.

If you use the contact form on this site

• The name, email address, company or website, and message you type. It is emailed to us so we can reply, and is not added to any marketing list.

What we never ask for

Tenden has no need for payment card numbers, government identifiers, health information or location data, and we do not collect them. Please do not put information like that into the chat.

Why we collect it

• To sign you in and keep your session (account, cookie).
• To do what you asked — read and edit your site, show a preview, publish it (site content, conversations).
• To let you undo a change and see what was published before (history).
• To keep the service secure and diagnose faults (logs).
• To answer you (contact form).

We do not sell personal information, we do not trade it, and we do not use it to profile you or to send you marketing you did not ask for.

Your content and AI

Tenden drafts your changes with an AI model. To do that, the request sent for processing contains your message, the earlier messages in that conversation, and the parts of your website's files needed to make the change. Your email address and account details are not part of it.

• We do not allow your content or conversations to be used to train AI models.
• The model drafts; it does not publish. Nothing reaches your live website until a person presses Publish.

Sharing and disclosure

We keep your information within Tenden. We disclose it only:

• to the service providers we use to host, run and support the service, and only so they can provide those services to us — some of them, and some of the infrastructure they run, are located outside Australia, and by using Tenden you consent to that handling;
• to you, or to anyone you ask us to give it to;
• where the law requires it, or to protect someone's safety or our legal rights.

We never give your information to advertisers or data brokers.

How long we keep it

• While you are a client — your account, conversations and history are kept, so undo and publish history keep working.
• When you leave — tell us and we delete your account, conversations and history within 30 days. Your website's files are yours: we hand over the repository, or transfer it to an account you name, before deleting our copy.
• Technical logs — kept for a short period, generally under 30 days, then discarded.
• Contact form messages — kept in our mailbox as ordinary business correspondence.
• We may keep records longer where a law requires it, for example tax or accounting records.

Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles you can ask us to:

• give you a copy of the personal information we hold about you;
• correct anything that is wrong or out of date;
• delete your account and its data;
• explain how something works, if this page has not.

Email info@consultin.ai. We may need to confirm it is really you before we act. We aim to respond within 30 days and we do not charge for a reasonable request. If we refuse a request, we will tell you why in writing.

Security

• Sign-in is by one-time email link. There are no passwords for us to lose, and accounts are created by us rather than by public sign-up.
• Traffic is encrypted in transit (HTTPS).
• Access is enforced at the database level, so one client cannot read another client's sites, drafts or conversations. Our own staff access is limited to what support requires.
• Previews of unpublished drafts are only reachable by a signed-in person with access to that site.
• No system is perfect. If we suffer a data breach likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as the Notifiable Data Breaches scheme requires. If you think something is wrong, tell us at info@consultin.ai and we will look immediately.

Children

Tenden is a business tool and is not directed at children. We do not knowingly create accounts for people under 18.

Complaints

If you are unhappy with how we have handled your information, email info@consultin.ai with the details. We will acknowledge you within 5 business days and give you a written answer within 30 days. If you are still unhappy, you can complain to the Office of the Australian Information Commissioner: oaic.gov.au, 1300 363 992.

Changes to this page

If we change how any of this works, we update this page and the date at the top. If the change matters to existing clients, we email them before it takes effect.