Terms of service

Plain terms for a small service. Read them before you press Publish.

Last updated 18 September 2026

1. The service

Tenden lets you keep a website up to date by describing changes in plain language. It edits a draft copy of your site, shows you a preview, lists every change, and publishes only when you press Publish. Your site's files are kept in a Git repository, so every change and every publish can be undone.

Tenden is intended for websites built or taken on by Consultin AI. It is not a general-purpose website builder.

2. Accounts

• We create accounts for clients; there is no public sign-up.
• Signing in sends a one-time link to your email address. Anyone with access to that mailbox can sign in, so keep it secure and tell us straight away if it is compromised.
• You are responsible for everything done under your account, including by people you ask us to add.
• Each account belongs to one person. Do not share a mailbox or forward sign-in links.
• You must be at least 18 and able to enter a contract.

3. AI-made changes — read this one

• Changes are drafted by an AI model. It can be wrong. It can misread a request, change more or less than you meant, or word something poorly.
• Nothing reaches your live website until a person presses Publish. Reviewing the preview and the change list before publishing is your responsibility.
• Do not use Tenden to publish claims that must be exact — prices, legal or medical statements, safety information, regulated disclosures — without checking them yourself.
• Tenden will not invent facts it has not been given; when it needs one it asks. Answers you give it are treated as correct.
• Every published version is tagged and can be rolled back.

4. What you own

• Your website and its content are yours — text, images, code, and the change history, including anything the AI drafted for you at your direction.
• You grant us the limited permission to store, copy and modify that content only to run the service for you.
• Tenden itself stays ours — the platform, its interface and its underlying software. These terms grant you no rights in it.
• On request we will hand over the repository containing your site and its full history, or transfer it to an account you name. You are not locked in.
• If you give us feedback or ideas about Tenden, we may use them to improve the service without owing you anything for them.

5. Your responsibilities

• You must have the right to use the content you put on your site, including photographs and text.
• You are responsible for your site meeting any legal obligations that apply to your business or organisation.
• Keep your own backups of anything you cannot afford to lose. Our history is good, but it is not a substitute for your records.
• Tell us promptly if a published change is wrong so we can help you roll it back.

6. Acceptable use

Do not use Tenden to publish or store material that is unlawful, infringing, deceptive, or that harasses or endangers people; to attempt to break, overload or probe the service or other clients' data; to resell or sublicense access; or to work around limits we have set. We may suspend an account that does these things, and we will tell you why.

7. Third parties

Tenden runs on services we do not control — hosting, version control, email and AI processing. Their outages become our outages, and their terms govern the parts they run. Where your website is hosted on your own account with a provider, that relationship stays yours.

8. Availability and support

We aim to keep Tenden available and working, but we do not promise a particular uptime and there is no service-level agreement. We may change, add or remove features, and we will give reasonable notice before removing something you rely on. Maintenance may make the service briefly unavailable. Support is by email to info@consultin.ai during Australian business hours; we aim to reply within one business day.

9. Privacy

We handle personal information as described in the privacy page, which forms part of these terms. You are responsible for the personal information you publish on your own website and for having the right to publish it.

10. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law, including guarantees that cannot be excluded. Where the law allows us to limit liability for failing a consumer guarantee, we limit it to re-supplying the service or paying the cost of having it supplied again.

Otherwise, and to the extent the law allows: we are not liable for indirect or consequential loss, lost profits, lost data you did not keep your own copy of, or loss arising from content you chose to publish; and our total liability is limited to the amount you have paid us for Tenden in the 12 months before the claim. You are responsible for loss caused by your own breach of these terms.

11. Ending the service

• You can stop at any time — email us and we will close your account.
• We can end the service with 30 days' written notice, or immediately for a serious breach of section 6.
• When the service ends, we hand over your repository and delete your account data as described in the privacy page. Your website keeps running wherever it is hosted; Tenden simply stops editing it.
• Sections 4, 5, 10 and 14 survive the end of this agreement.

12. Changes to these terms

We may update these terms. The date at the top changes, and for anything significant we email existing clients at least 14 days before it takes effect. Continuing to use Tenden after that means you accept the update; if you would rather not, you may end the service under section 11.

13. General

• These terms, plus anything else we have both agreed in writing, make up the whole agreement between us about Tenden.
• If part of these terms cannot be enforced, the rest still stands.
• Not enforcing something once does not waive it.
• You may not transfer this agreement without our written consent. We may transfer it to a related company or to a buyer of the business, on notice to you.
• Neither side is liable for delay caused by something genuinely outside its control.
• Notices to us go to info@consultin.ai; notices to you go to the email address on your account.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and both sides submit to the courts of New South Wales. Before starting proceedings, talk to us at info@consultin.ai — most things are fixable in a day.